Arrow Pharmaceuticals Pty Ltd (Arrow) acknowledges and respects the privacy of individuals. This policy sets out the way in which we will use, manage and protect your personal information. Purpose and Scope of Arrow Pharmaceuticals’ Privacy Policy Arrow recognises the importance of protecting the privacy of information it obtains in the course of conducting its business, either through this website or through other means. Arrow provides this Privacy Policy to make you aware of (i) how it may collect, use, and treat personal information in electronic and paper form and (ii) the choices you can make about how your personal information is collected and used, both on-line and off-line. Arrow collects personal information (which may include health information and sensitive information). Arrow operates in accordance with the Privacy Act and the Australian Privacy Principles and this Policy outlines how it meets its obligations with regards to this legislation. Health information includes information about the health of a person, or health services provided to them. Personal Information generally means information or opinions about a person who is reasonably identifiable from that information. Personal information includes sensitive information. Sensitive Information includes, but is not restricted to, information about a person’s beliefs, religion, race, health status, political affiliations, sexual preferences and practices, income, credit card numbers or associations. Arrow will collect and use only as much Sensitive Information as is required by law or as necessary to fulfil the purpose for which the information is collected. How do we use and disclose information? Responsibilities The directors and employees of Arrow are bound by the laws of the country they operate in. Lawful, proper use and maintenance of personal information in a secure manner is mandatory. Information What information does Arrow collect about you? The types of information Arrow could ask you for will depend on the type of relationship we have with you and may include health information or personal information. It may include the following: If you are a doctor or pharmacist: If you are an individual consumer: Arrow only collects information that is reasonably necessary for normal business activities and functions. Your personal information will be collected directly from you, unless it is not reasonable or practical to do so, or you have consented to us obtaining the information from someone else. What Arrow does with your personal information Arrow will use your personal information to:   Disclosure of your personal information Arrow may disclose your personal information:   Accessing the personal information that Arrow holds If at any time you wish to know what personal information Arrow holds, you can access your record by contacting Arrow. Your information will generally be made available to you within 14 days of receiving your request, without charge. Correcting or deleting the personal information that Arrow holds All reasonable steps will be taken by Arrow to ensure personal information is accurate, up-to-date and complete and you will be notified of any such changes. If you wish to update your personal information, please contact Arrow to amend your record accordingly. If you wish to have your personal information deleted, please contact Arrow. Your information will be deleted unless Arrow is compelled by law to keep it. Information storage and security All reasonable steps will be taken by Arrow to keep secure all personal information from misuse, interference, loss and unauthorised access. Personal information is stored on secure servers that are protected in controlled facilities, or in hardcopy paper records stored in secure access facilities. Arrow require its employees and data processors to protect the confidentiality of any personal information held by Arrow. Personal information will be kept until Arrow no longer needs the information for the purposes for which it was collected. Purpose and scope of Arrow Pharmaceuticals’ Privacy Where personal information is disclosed to us we will ensure that such information is held, used and disclosed consistently with the National Privacy Principles in the Privacy Act, any relevant Health Privacy Principles under State legislation (e.g. the Health Records Act 2001 (Vic)) and other applicable privacy laws and codes. Changes in the Privacy Policy Arrow reserve the right to modify this Privacy Policy at any time as business practice evolves for new services and products, so please review it frequently. If material changes are made to this policy, Arrow will notify you by posting an updated version of the Privacy Policy on the website. The revision date shown at the bottom of the page will be updated accordingly. Contact us Please contact us if you have a complaint regarding Arrow's compliance with this policy or any applicable privacy laws. Arrow will consider and respond to a complaint within a reasonable time frame. In addition, please contact us if you: You can write to Arrow at: Privacy Officer Arrow Pharmaceuticals Pty Ltd 15–17 Chapel Street Cremorne VIC 3121 You can telephone Arrow at: 1300 927 769 By using the Website and/or providing your personal information to us, you are consenting to the collection, holding, use and disclosure or that information as set out in this Privacy Policy. Should at anytime, there be a discrepancy between this Privacy Policy and the applicable legislation at the time, the applicable legislation at that time will prevail. Please note that Arrow reserves the right to amend or cancel this Privacy Policy at any time at its absolute discretion